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Our values — commitments we keep

Our values.

We take our responsibility seriously. This page outlines our commitments to data privacy, financial transparency, customer support, and ethical boundaries.

PrivacyYours, not ours
PricingPublished
SupportReal people
BoundariesClear
Value I · Privacy

Your data belongs to you.

We don't sell donor information, we don't share it with third parties for marketing, and we don't use it in ways you haven't explicitly approved.

We collect only what's necessary to provide our services, we protect it with industry‑standard security measures, and we're transparent about how it's used. When you delete data, it's actually deleted — not just hidden.

Each of our products maintains its own privacy policy with specific details. We encourage you to read them, and we're happy to answer questions about our data practices.

Data privacy
Value II · Transparency

Financial transparency, on principle.

No hidden fees. No surprise charges. No "contact us for pricing" games. All pricing is published clearly on each product's website, and transaction fees are disclosed upfront.

We believe you should know exactly what you're paying before you commit. This transparency helps you make informed decisions and builds trust in our relationship.

Financial transparency
Value III · Support

When you need help, you get help.

Real people respond — no hoops, no runaround, no bots standing in the way.

Our support teams understand that you're running events with real deadlines and real stakes. We respond quickly, we solve problems, and we learn from every interaction to make our products better.

If something goes wrong, we fix it. If you have questions, we answer them. If you need guidance, we provide it. That's the standard.

Customer support
Value IV · Boundaries

Clear ethical boundaries.

We serve organizations that are doing good work in their communities. We're selective about who we work with, and we maintain clear boundaries about what we will and won't support.

Broadly stated: we don't work with organizations that promote hate, discrimination, or harm. We don't facilitate fundraising for political campaigns or lobbying efforts. We focus on educational, charitable, and community‑building organizations.

If you're unsure whether your organization fits, we're happy to have a conversation. But our default is to work with groups that are clearly aligned with positive community impact.

Ethical boundaries
i For specific privacy policies, terms of service, and security details, please visit each product's website.